Privacy Policy
Effective Date: 19 July 2026
At Dr Anna Richards Medical Aesthetics, we are committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect personal information that is necessary to provide safe, high-quality medical care and aesthetic treatments. By engaging our services, you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy. Personal information is collected through new patient registration forms, treatment consent forms, appointment bookings, electronic communications, telephone conversations, and during face-to-face consultations and treatment sessions.
Your personal and health information is collected primarily to enable us to provide comprehensive, safe and appropriate medical care.
Personal Information We May Collect
The personal information we collect may include, but is not limited to:
Name and contact details
Date of birth
Medical history, current medications, allergies and other relevant health information
Consultation notes and treatment records
Clinical photographs taken before and after treatment (with your consent)
Medicare and private health insurance details (where applicable)
Payment and billing information
Communications with you by telephone, email or SMS
Why We Collect Your Information
Your personal information is collected to:
Assess your suitability for treatment
Provide safe and effective medical and aesthetic care
Maintain accurate clinical records
Arrange appointments and communicate with you
Process payments
Meet our legal, regulatory and professional obligations
Improve the quality and continuity of our services
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your records are stored securely using appropriate physical and electronic safeguards, and access is limited to authorised personnel who require the information to provide your care.
We retain your medical records for the period required by Australian law and professional standards. When records are no longer required, they are securely destroyed or permanently de-identified.